Shipping & Returns
We ship via Canada Post or courier to Canada, US, and international destinations. Alternate shipping may be arranged for some heavy or oversized items.
If you prefer your order to be left at the door or to sign for a shipment, or if there are any special delivery instructions, let us know in the comments section of the shopping cart check out.
US & Canada:
Free shipping on orders over $120*
$9.50 flat rate shipping on orders less than $120*
We normally ship to within 1 - 2 business days of receiving your order.
Delivery time is 1 - 5 business days to most destinations within Canada, and 3 - 7 business days to the US, depending on your location.
If you need an item to arrive within 1 or 2 business days, call us to make arrangements (613) 241-7333, and we can look into faster shipping with an applicable surcharge.
*Additional shipping charges apply to a small number of oversized or heavy items and for shipments to remote locations. We will contact you to discuss if extra charges are required. Please note that your credit card is pre-authorized upon check-out, and the transaction will not be completed unless we have had the chance to discuss additional shipping charges with you, and they have been agreed upon.
Contact us by phone to receive a shipping rate to destinations outside the US and Canada. Customers are responsible for all duties, taxes, and brokerage. International shipping rates do not qualify for free shipping; however, we will share shipping costs on orders over $120. Customers are responsible for researching import restrictions to their country. Nest cannot be held responsible for additional shipping costs incurred due to returned or prohibited shipments.
We want you to be happy with your order. If you need to return an item, please email or call the store ahead of time for a return authorization. Returns authorized within 14 days from date of receipt of order are eligible for a refund. We're happy to offer store credit after this. Shipping charges are non-refundable and will be deducted from all return amounts if this is greater than any original flat-rate shipping charged or if the order originally shipped for free. 6% Restocking Fee to be assessed on any refund amount in excess of $400 to cover the credit card charges associated with the original purchase and refund.
Any and all returned items must be in unused, unwashed and re-salable condition - no exceptions. Items returned in less than perfect condition may be sent back at the customer's expense.
Special request and sale items are non-refundable.