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Shipping

We ship via Canada Post/ USPS or FedEx courier to Canada & the United States.  Alternate shipping may be arranged for some heavy or oversized items.

If you prefer your order to be left at the door or to sign for a shipment, or if there are any special delivery instructions, let us know in the Notes section toward the end of check-out. 

Please let us know if there is a birthday or some other important date that you are looking to have your order arrive by!  We take birthdays very seriously around here, and it matters greatly to us to do everything we can to have your order arrive within a safe window of time!  If you are placing your order last minute, and you might need faster shipping, we can let you know right away different options and costs.

 

US & Canada:

Free shipping on orders over $120 Canadian*
$9.50 Canadian flat rate shipping on orders less than $120 Canadian (or equivalent US)*

We normally ship within 1 – 2 business days of receiving your order.  During some high volume periods, we can get a backlog, and we normally try our best for our parcels, but if you have a date that you need the order to arrive to you by, please do email us or let us know in the 'Notes' section towards the end of checkout.
Delivery time is 1 – 5 business days to most destinations within Canada, and 2 – 6 business days to the US, depending on your location.  Postal service or couriers can experience longer transit times at times.  Please reach out if you need faster shipping.
If you need an item to arrive quickly, email or call us to make arrangements (613) 241-7333, and we can look into faster shipping with an applicable surcharge.

*Additional shipping charges apply to a small number of oversized or heavy items and for shipments to remote locations. We will contact you to discuss if extra charges are required.  

 

Special Order Items:

Some items on our site are designated 'special order'.  An item that is special order means that we do not have it in stock, and we will order it in especially for you, once you have placed your order.  The wait time will vary depending on the item.  We endeavour to have items here as soon as we can for special orders, but it depends on both the manufacturer and the transit time from them to us.  In some cases, it could be an item hand-carved especially for you, and it could take some time for it to be made; in other cases, it is already in stock by a manufacturer, and it is only the transit that that we are dependant on.  

If you are ordering a special order item, the other items in your order will be held waiting to ship with it.  If you need other items sooner, than please reach out to us, and we'll see what we can do with respect to shipping charges for a split shipment.

 

International Orders:

Please contact us ahead of time for a shipping quote or we will get in touch with you after you place your order with quotes for your locale.  Some destinations and package sizes are quite affordable, including New Zealand and Australia.  It depends on both location and package dimensions, and available transit time, tracking, and insurance options.   

 

Returns Policy:

We want you to be happy with your order. If you want to return an item, please Contact Us ahead of time for a return authorization.  We will respond quickly with instructions for how to return items from your order.  Normally, returns authorized within 30 days from date of receipt of order are eligible for a refund, with store credit after this.  Shipping charges are non-refundable and may be deducted from return amounts if this is greater than any original flat-rate shipping charged or if the order originally shipped for free.  5% Restocking Fee to be assessed on any refund amount in excess of $400, in part to cover the credit card charges associated with the original purchase and refund.
Any and all returned items must be in new, unused, unwashed and re-salable condition – no exceptions.  Items returned in less than perfect condition may not be eligible for return, and if requested by the customer, then be sent back at the customer’s expense. 

** Special request and sale items are non-refundable.  Some items such as intimate apparel and some baby goods, for example, may be non-returnable.