Refund policy

Returns

We want you to be happy with your order.  If you want to return an item, please Contact Us ahead of time for a return authorization.  We will respond quickly with instructions for how to return items from your order.  Normally, returns authorized within 65 days from date of receipt of order are eligible for a refund, with store credit after this.  Shipping charges are non-refundable and may be deducted from return amounts if this is greater than any original flat-rate shipping charged or if the order originally shipped for free.  5% Restocking Fee to be assessed on any refund amount in excess of $400, in part to cover the order processing & credit card charges associated with the original purchase and refund.

Any and all returned items must be in new, unused, unwashed and re-salable condition – no exceptions.  Items returned in less than perfect condition may not be eligible for return, and if requested by the customer, may then be sent back at the customer’s expense.

** Special request and clearance items are non-refundable.  Some items, such as intimate apparel and some baby goods, for example, may be non-returnable.

There are certain situations where only partial refunds are granted: 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Shipping
To return your product, you should mail your product to: Nest, 247 MacKay St, Ottawa, Ontario, K1M 2B6

You will be responsible for paying for your own shipping costs for returning your item, if it is being returned of your own choosing and not due to any defects or issues.  Shipping costs are non-refundable.  If you receive a refund, the actual true cost of initial shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if it's sent without tracking.